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Help and Practice Sessions


TimeTable to see when the next session is on.  Your $2.00 fee goes toward overheads.


This service is for all current financial members of SeniorNet Nelson: we ask for $2 towards overheads, but the advice is free.


  • Friday Sessions are from 2 pm to 4 pm on the first and third Friday of the month. Drop in any time before 3.30pm.
  • Tuesday Sessions are from 10 am until 12 noon on the second and fourth Tuesday. Drop in any time before 11.30 am.
  • There is time for half an hour of help for each person.
  • Entry is via the Hall main door at the front of the building.
  • Please wear your badge and sign in at the door.
  • Bring your usernames, log-ins and passwords for all applications.
  • Help is available for queries and problems concerning Apple Macs and PCs with Microsoft Operating Systems (Windows 7, 8 and 10). We also help with Android tablets, iPads, Smartphones and other devices.
  • No question is too basic to ask - we have all been there! Experienced members will be on hand to help you.
  • We look forward to helping you with computing difficulties. We don't have all the answers but, usually, we can point you in the right direction.


These sessions also offer an opportunity to practise your computer skills on the Learning Centre's computers with help nearby. Bring along your manual and hone your skills.


All our computers are connected to the internet. Wireless internet connection is available for laptops and other wireless devices. Charge your device before coming or bring a power cord if your battery is unreliable!


Here's a message to all members from Doreen Burr:

"Help Sessions (on the first and third Friday afternoon of each month, and the 2nd and 4th Tuesday morning of each month) continue to be popular. Thanks are due to all our faithful helpers. Two helpers each for Windows and Mac computers are usually needed for each session, and we are always grateful for volunteers who generously give their time.. Some members arrive with fairly simple problems so we welcome helpers of all abilities. The more able helpers are sometimes challenged as they gather around a curly problem – but, between them, they usually solve it! If you have any ability you are welcome to join our happy band of helpers and also learn with us! Come along and see for yourself........."


Google and YouTube Help

You can often find help for your problem by searching online, it is quite likely that other people have had the same problem:

To search using Google:

Start your search on Google by clicking this link

  • Type a brief description of your problem in the search box (you may have to try a few different wording options) and click the magnifying glass, or tap Enter.
  • From the list of websites which are shown open the site that has the most relevant title.
  • For more information on searching Google click

To search using YouTube

You can also find video instructions to help solve computer problems on Youtube. Click this link to go to YouTube

  • Type your search query in the search box at the top of the YouTube screen/page and click the magnifying glass, or tap Enter.
  • Scroll down the page of videos which are shown and click the image or title of one that has the most relevant title.
  • For more information on searching YouTube go to
Information for helpers

We would appreciate it if HELPERS could please:

  • Be at the rooms half an hour earlier to assist with setting up chairs, tables etc, so we are ready when people arrive.
  • Write a brief comment in the record book as you help a member.
  • Try to limit your time with one person to 30 mins, especially if there are others waiting for help.
  • Before leaving, help tidy upthe Hall, turn off lights & heaters, put away the tea things & tidy the kitchen etc.

We rely on volunteer helpers, and are extremely grateful to those who continue to turn up to most sessions. Anyone who can come, even for part of the time, is most welcome. If you would like to help, just turn up to a session and speak to a convenor.


From time to time some of our members voluntarily give help and advice to other members on matters relating to computers, associated equipment and software. This help or advice is taken at the recipient's risk and imposes no responsibility or liability of any kind either on those providing such help or advice or on SeniorNet Nelson Inc.

This includes all information provided in whatever fashion including emails, newsletters or programs provided. All SeniorNet Nelson-produced Courses are copyright to it, not to the individual authors, or to the copyright holder as noted.

Any personal items including Laptops, Digital Cameras, Cell Phones, Flash Drives and the like are brought to the Centre at your own risk. Neither SeniorNet Nelson nor any of its members can be held responsible for any loss or damage.

We urge all members who remove items such as Laptops from their homes to carefully check their Insurance Policy or to check with their Insurance Company to ensure the items are fully covered.